Just traveling 50 miles to go purchase and service all my family cars at this dealership says it all. Neil, the salesman, was very pleasant to deal with and Chris, the service manager, listens and makes sure cars is serviced and all issues, if any, are resolved before he returns you car to you.
Keep up the good work !
I am a small business owner and know customer service in and out but nothing will justify Sues/Gentleman's (Parts) lack of customer service. If it was up to myself I would have Sue and "The Others" take notes from Ashley! I would have given your dealership an 1 star but Ashley
I was about to ask her to explain how $68 turned into $751 when I picked up my car after work, but she already left, then I was forced to sign the invoices and pay the full charge by the frontdesk otherwise they wouldn’t release my car.
WHAT AN ASSET!!!!!!!!!!!!!!!!!
made a difference. I sent you something as an appreciation.
The ladies at the reception were also very courteous and bravely withstood an excited 12 year old, who was trying every car on the showroom floor.
I have not tried the service department yet, but if this is any indicator of service then I am sure the service experience will also be excellent.
Great organization and Management team from sales to service. Enjoyable experiences always.
This is my first Mercedes Benz. (We have been buying Audi's in the past and we were expecting the same rude and standoffish behavior, like the fine folks at Audi of Princeton deliver each and every time !)
But instead what a surprise, we got the best price the first time, and Vasil Cherapania, the leasing consultant, was super professional and efficient. He understood what we were looking for and remained unfazed as we kept changing the options. We finally settled on the car, and he walked us through the every option gave us some good advice including telling us what options do not make sense.
The second day Jami replied my inquiry and said she quoted $685. What a lie! I just can’t believe it since “685” would never sound like”68” to cause any confusion. This is clearly cheating and a setup to a customer! Therefore, I have to report it and let other customers be aware of this and make sure to put everything on paper when having a service there.
Regards
Shahab
On 9/12 I called the service department requesting a service quote on my daughters vehicle. I was connected with a older lady named Sue.. If I'm not mistaking (didn't speak loud enough) I had several question when it came to repairs and scheduling availability. It seemed as if she was in a rush and couldn't speak. I then put me on hold for over 11 minutes. Someone else picked up the phone ( didn't get the name- it wasn't given) I explained why I was on hold and then I was placed back on hold for yet another 6 minutes. I was told that Sue left for the day and that she would return my call the next day. To my surprise "NO CALL" I decided to call back and I was connected to an associate ( YET AGAIN NO NAME) Is it really that nerve wrecking to provide a name? No common courtesy what so ever! but I explained the lack of initiative and follow-up from Sue and provided the information requested and the gentleman responded "This is the parts department, "I wouldn't be able to answer that for you" Its quite obvious that this dealer has no commitment to its customers,
I just took my car there for an in-warranty service at Mercedes-Benz of Flemington this Monday morning. The service representative, Jami, told me clearly that I would be charged $68 and would call me if more services need to be done. In the afternoon, I got only one text message from her saying that the service had been done and the total was $751.77!
After getting the run around .. I was connected with your Service Rep Ashley (WHO SPOKE CLEARLY) I Ashley was extraordinarily helpful from the beginning to the end of the phone call. She made my day! Now that's service! I really appreciated her level of customer service and would definitely recommend anyone and everyone to her.
Ashley Keep doing what your are doing!!!
Thank You
Mercedes Benz Of Flemington is a US Car Dealer based in Flemington, New Jersey. Mercedes Benz Of Flemington is located at 135 NJ-31, Flemington, NJ 08822, USA.
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